@import"https://fonts.googleapis.com/css2?family=Poppins:wght@400;500;600;700&display=swap";:root{--header-height: 82px;--sidebar-width: 286px;--mobile-sidebar-width: min(82vw, 330px);--bg-panel: #ffffff;--bg-panel-soft: #fafafa;--ink: #111111;--ink-soft: #5b5b5b;--line: #e8e8e8;--brand-red: #ef3340;--brand-red-dark: #cf1f2f;--shadow-1: 0 10px 22px rgba(0, 0, 0, .07);--shadow-2: 0 5px 12px rgba(0, 0, 0, .05)}*{box-sizing:border-box;font-family:inherit}body{margin:0;min-height:100vh;font-family:Poppins,Segoe UI,sans-serif;color:var(--ink);font-size:1rem;font-weight:400;line-height:1.45;background:#fff}#root{min-height:100vh}.app-layout{min-height:100vh;background:#fff}.global-header{position:fixed;top:0;left:0;right:0;height:var(--header-height);z-index:80;border-bottom:1px solid var(--line);background:#fff;padding:0 18px;display:flex;align-items:center;justify-content:space-between}.header-left{display:inline-flex;align-items:center;gap:10px}.mobile-menu-btn{display:none;border:0;background:transparent;color:#4f4f57;width:42px;height:70px;border-radius:10px;align-items:center;justify-content:center;cursor:pointer}.mobile-menu-btn:hover{background:#f4f4f6;color:#202026}.header-logo{display:inline-flex;align-items:center}.header-logo img{height:70px;width:auto;display:block}.profile-menu-anchor{position:relative}.profile-icon-btn{border:0;padding:10px;background:transparent;color:#60606a;display:inline-flex;align-items:center;justify-content:center;cursor:pointer}.profile-icon-btn:hover{color:#2e2e34}.profile-photo{width:30px;height:30px;border-radius:50%;object-fit:cover}.profile-default-icon{width:25px;height:25px;display:block;object-fit:contain}.mobile-backdrop{display:none}.app-shell{min-height:100vh;padding-top:var(--header-height);display:grid;grid-template-columns:var(--sidebar-width) minmax(0,1fr)}.sidebar{position:sticky;top:var(--header-height);height:calc(100vh - var(--header-height));border-right:1px solid var(--line);background:#fafafa;padding:12px 8px;overflow-y:auto}.mobile-drawer-head{display:none}.nav-list{display:flex;flex-direction:column;gap:6px}.nav-item{border:1px solid transparent;border-radius:10px;padding:8px 9px;text-align:left;font:inherit;font-size:.88rem;font-weight:500;color:#252525;background:transparent;display:flex;align-items:center;gap:9px;cursor:pointer;transition:all .2s ease}.nav-item:hover{border-color:#e0e0e0;background:#fff}.nav-item.active{border-color:#dcdcdc;background:#fff;color:#171717;box-shadow:0 1px 5px #0000000a}.nav-icon{width:18px;height:18px;color:#676767;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.nav-item.active .nav-icon{color:var(--brand-red)}.content{position:relative;z-index:auto;padding:16px 20px 28px}.topbar{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:14px;gap:14px}.welcome-block h1{margin:0;font-size:clamp(1.2rem,1.7vw,1.6rem);font-weight:600;line-height:1.25;color:#181818}.welcome-block p{margin:6px 0 0;color:#626262;font-size:.9rem;line-height:1.55}.mode-switch{display:inline-flex;align-items:center;gap:6px;border:1px solid #dedede;border-radius:999px;padding:5px;background:#fff}.mode-switch button{border:0;padding:8px 13px;border-radius:999px;background:transparent;font:inherit;font-size:.83rem;font-weight:600;color:#4a4a4a;cursor:pointer}.mode-switch button.active{background:#111;color:#fff}.hero-card{border:1px solid #e7e7e7;border-radius:16px;background:#fff;box-shadow:var(--shadow-1);padding:20px}.pill{margin:0;display:inline-flex;padding:5px 10px;border-radius:999px;font-size:.66rem;font-weight:600;letter-spacing:.05em;color:#5b5b5b;background:#f3f3f3;text-transform:uppercase}.hero-card h2{margin:12px 0 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span{font-size:.82rem;color:#666670}.profile-divider{height:1px;background:#e6e6ea;margin:6px 0}.profile-menu-item{width:100%;border:0;background:transparent;border-radius:10px;padding:8px;display:flex;align-items:center;justify-content:space-between;cursor:pointer}.profile-menu-item:hover{background:#f7f7f9}.item-left{display:inline-flex;align-items:center;gap:10px;font-size:.92rem;font-weight:500;color:#222229;position:relative}.item-left svg{width:17px;height:17px;color:#5e5e67;stroke-width:1.8}.item-alert{position:relative}.alert-dot{position:absolute;width:8px;height:8px;border-radius:50%;background:#f03545;top:-1px;left:12px;box-shadow:0 0 0 5px #f0354533}.item-alert.is-alert .alert-dot{animation:security-alert-blink .95s ease-in-out infinite}@keyframes security-alert-blink{0%,to{opacity:1;transform:scale(1);box-shadow:0 0 0 5px #f035452e}50%{opacity:.2;transform:scale(.72);box-shadow:0 0 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14px}}.ticket-management-panel{display:grid;gap:12px}.ticket-header-card,.ticket-metric-card,.ticket-list-card{border:1px solid #e6e6e8;border-radius:14px;background:#fff;box-shadow:var(--shadow-2)}.ticket-header-card{padding:16px 18px;display:grid;gap:8px}.ticket-header-title{display:inline-flex;align-items:center;gap:8px}.ticket-header-icon{width:26px;height:26px;border-radius:50%;border:1px solid #f0ccd2;color:#bf1f30;display:inline-flex;align-items:center;justify-content:center;background:#fff7f8}.ticket-header-title h2{margin:0;font-size:1.08rem;font-weight:600;color:#161d2d}.ticket-header-card p{margin:0;font-size:.88rem;color:#5f6a7a}.ticket-metrics-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.ticket-metric-card{padding:13px}.ticket-metric-card span{display:block;color:#4f5868;font-size:.78rem;font-weight:500}.ticket-metric-card strong{display:block;margin-top:6px;font-size:1.22rem;font-weight:600;line-height:1;color:#121a2d}.ticket-metric-open 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